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Below you will find some frequently asked questions about Swiftpro CVPlus Visual 2.1 advanced recruitment software.
InstallationQ: How to I get CVPlus Visual installed?A: CVPlus Visual can be installed online by one of our technicians. The installation for a single user normally takes just minutes depending on how your workstation is set-up. Installing CVPlus Visual on a network usually takes a little longer, and is best achieved with the help of your network company. Q: How quickly can I have the software installed? A: Normally, from the return of a signed purchase order we can implement software and training within days. Of course, this partly depends on the size of your company, number of users, office set-up and your network company. Once you have furnished us with the required information we will be able to prepare you a detailed quote, and installation and training plan. TrainingQ: Once I have CVPlus Visual installed do I really need training to use it?A: Swiftpro provides comprehensive documentation for CVPlus Visual, which is available online. However, training is highly recommended to ensure you gain maximum value from the software in terms of time-savings and process efficiencies from the moment of installation. Q: How is training delivered? A: For bigger companies with several consultants, training is usually provided on-site. For single remote users, training can be provided online. A single day's training is usually sufficient to get you started. Additional training can always be scheduled at a later date. Our training sessions cost £550 per day for sales consultants (maximum of 4 people per on-site session). Swiftpro also offers administrator and super user training (training your internal trainer). Q: What does a day's training cover? A: One day's sales consultant's training on the database includes:
PriceQ: How much does your recruitment software cost?A: Swiftpro CVPlus Visual costs £595 per user licence. This is a one off cost to your business. Swiftpro charges NO annual licence subscription fees like many of our competitors. Q: Do you charge for installation? A: Installation of our recruitment software is FREE. However we do charge for our technician's time on those occasions when they have to assist a client's network company with a major installation. Q: How much is training? A: Swiftpro offers a number of training options to suit your business needs. We offer 1 day's sales consultant training (maximum of 4 people per session) for £550. We offer advanced administrator training for £650 per day. We also offer super user training (training someone internally to handle your on-going training needs) at £650 per day. Super user training is exceptionally good value for recruitment companies and HR departments that anticipate rapid growth in their user base. Technical supportQ: What technical support do you offer?A: Swiftpro recently introduced a new 3 tier technical support (email, telephone, remote online), software maintenance and upgrade package at just £32 per user per month. This entitles you to unlimited support plus all the latest software releases without any additional costs. Currently technical support is provided from Monday to Friday 09.00-17.30 GMT. This provision can be extended by arrangement. A client operating outside the UK/EU, technical support is provided by a Swiftpro appointed local supplier. Import CVs/resumesQ: Can I import CVs/resumes directly into your recruitment software?A: The import of CVs/resumes is done by storing all incoming CVs/resumes into a folder on your workstation (e.g. c:\newcvs). You then import them all at once using CVPlus Visual's Applicant Exchange In Tray module. Automatic CV/resume transferral from MS Outlook is one of the new features of CVPlus Visual 2.2 which is due for release early in 2006. Q: How quickly can CVPlus Visual import CVs/resumes and create new applicant records? A: Clients who make use of the CVPlus Visual Applicant Exchange In Tray report being able to process an average 100 CVs/resumes per day into searchable applicant records with CVs/resumes ready to send to their clients. Q: If CVs/resumes are imported automatically by CVPlus Visual, how does your software know whose CV/resume it is storing? A: When importing CVs/resumes, CVPlus Visual shows you exactly what information will be saved into your database before creating new applicant records. This allows you to verify details such as the applicant's name and contact details. These fields can then be updated if necessary, at the time of import. Q: How does your recruitment software recognise one applicant CV/resume from another? A: CVPlus Visual uses phrase recognition procedures (amongst other things) to identify information found in a CV/resume, such as the applicant's full name, email address, home address, telephone numbers and skills. This information can be verified and updated by your consultants before being transferred into your database. Q: Just how accurate is the applicant information when populated automatically by CVPlus Visual? A: That partly depends on how CVs/resumes are formatted in the first place. Cleanly organised and formatted CVs/resumes will transfer more accurately to CVPlus Visual than disorganised ones. However our software is designed with some clever phrase recognition facilities so it will still be able to extract key information. Finally, you are able to verify and amend the applicant information before a new record is created. Q: What percentage of the information from a CV/resume is saved by CVPlus Visual during import? What happens to the original CV/resume document? A: A number of basic fields are recorded by scanning the information in the CV/resume, such as the name and address details. This information is then used to create a new applicant record in the database. The original MS Word CV/resume is attached to this new applicant record, ready to be updated and sent to clients. Data StorageQ: What is the maximum number of CVs/resumes I can store on CVPlus Visual?A: You are only limited by the amount of disk space available to the CV Database. Many of our clients happily store hundreds of thousands of CVs/resumes while maintaining maximum performance. Q: In what format does your software store CVs/resumes? A: CVPlus Visual stores CVs/resumes as MS Word documents that can be regularly updated, printed, emailed and faxed from within the application. The CVs/resumes are also stored as searchable text files by the system. Q: How does CVPlus Visual deal with regularly updating applicant CVs/resumes? A: CVPlus Visual allows you to retain up to 9 individually tailored and labelled copies of an applicant's CV/resume attached to that individual's record. You can also choose to simply overwrite a single "Main" CV/resume every time an updated one is received. Client contact managementQ: Can multiple client locations be recorded on CVPlus Visual? A: Yes, the software allows you to record the client company's parent and branch locations. Q: Is it possible to record a client company's management structure? A: Client contacts can be grouped to reflect your client's organisational structure and hierarchy. Q: Can I see the progress of client relationships overtime? A: Client relationship data can be tracked historically with CVPlus Visual so you can view placements made, temps or contractors currently on site and details of terms and conditions, for example. Q: Is it possible to import prospect data to generate new client sales leads? A: Using the Client Exchange In-Tray your systems manager can import client and contact data from external sources such as mailing houses, other databases and directly from the Internet. ApplicantsQ: Are applicants assigned unique reference codes for tracking purposes? A: CVPlus Visual assigns a unique reference code to each new client, job and applicant data record automatically. Q: Are CVs/resumes automatically categorised by skill? A: CVPlus Visual highlights required skills within the body of the CV/resume displayed on screen. This feature can be switched on or off as required. Q: Can consultants own certain applicants on the system? A: Yes. Applicant records can be owned or assigned to individual sales consultants or teams, and flagged as such. Q: Does your software let me record where an applicant came from? A: CVPlus Visual allows you to record the original source of an applicant record in either the Source Type or Source Note fields. Your systems manager can add, modify and remove source definitions depending on what sort of information you want to gather. Q: Can I create and save shortlists of applicants that only I can reference? A: You can create and save numerous applicant shortlists for private, team and general use with CVPlus Visual. You can also update shortlists quickly and easily. As you work through a shortlist you can change the status of individual applicant records, from call to consider, reject or send CV/resume, for example. Q: Can documents be attached to applicants' records such as CVs/resumes, contracts, and certificates? A: CVPlus Visual Profile Notes allows you to attach numerous documents to an applicant's record. Q: Can the checking of legally required data, such as work permits, proof of residence or acceptance of EU directives, be recorded? A: CVPlus Visual applicant checks prompt consultants to obtain and attach copies of all legally required data. Searching for applicantsQ: Once my CVs/resumes are on the system, how can I search for an applicant with "project management" skills and "SAP implementation" experience, for example? A: First, you will need to perform a keyword search for "project management and SAP implementation" (granted that both these terms have been defined as keywords for your system). This will return a number of applicants that match your search criteria. Next, you will need to review the list of returned applicant records. Then click on Quick CV Dispatch (select the relevant client) and send the CVs/resumes of those applicants you feel are most suitable. Using the CVPlus Visual Match facility, it is also possible for you to match a list of applicants against a specific client or job vacancy. This list can be further refined to only contain those applicants with the most relevant skills and experience to your client's needs, and all their CVs/resumes can be dispatched in a single email or MS Word document. SearchingQ: Can you describe how CVPlus Visual search forms are organised? A: Standard forms include searches for keywords, freetext, fields, and postcodes. Each search form, Client, Job and Applicant also has its own search defaults. The client search form defaults, for example, include position like, category like and source like. Skills are categorised in groups. Each skill definition accommodates a further skill set. Your systems manager can add, delete and modify search criteria to suit your business needs. Q: Once I have run a search is it possible to perform a further sub-search of the results? A: Once you have reviewed the results of an initial search you might decide you want to refine the results further. To do this simply select Repeat to return to the Search Form. Click on the Drill check box to apply your new search criteria to the previous results. Then enter your new search criteria, and click Search. Q: Can I perform a search on more than one category or criteria at a time? A: CVPlus Visual allows you to perform complex searches on multiple criteria e.g. keywords, free text, fields and postcodes from a single form. Q: Do you have an automatic facility for matching applicants to jobs or clients? A: CVPlus Visual Match feature can produce a list of likely applicants for a specific job or client in just moments. This list is automatically refreshed every time a new applicant with matching skills is entered onto the system, until the job is filled. Q: Can I save search results so I can return to them at a later date? A: You can save search results to private or shared folders in CVPlus Visual to work on later or update as a task progresses. You can also flag client and applicant records for future actions, such as call or consider. Handling vacanciesQ: Can CVPlus Visual populate new job vacancy records from client information already provided? A: Yes. Our recruitment software can automatically populate job vacancy data fields, such as company name and address, taken from client data. Q: Can I track the progress of a job from its record on your database? A: CVPlus Visual enables you to track the status of a job vacancy from when it's first created to interview, offer and placement using the CVsSent/Interviews explorer. Q: Can I attach relevant documents to job records, such as job specifications? A: Yes. CVPlus Visual allows you to retain copies of all relevant documents relating to each and every job record. Q: Can job requirements be duplicated, so I don't have to keep entering similar data over and over again? A: Using the AddSame button within CVPlus Visual allows you to duplicate job requirements, saving you the time and tedium of manually entering the same or similar job requirements repeatedly. Q: Can pre-screening questions be accommodated within the application? A: Yes, you could either add a pre-screening questionnaire to the relevant job record, or add one as a new form. Q: How quickly and easily can I produce a list of applicants for a vacancy? A: To find suitable applicants for a vacant job you can perform a keyword, free text, post code and wild card (random criteria) search from the vacancies modules of CVPlus Visual. Alternatively, you can use the Match feature to produce a list of suitable applicants, displayed on screen within seconds. Applicants on the match list can be quickly and efficiently flagged as call, consider and send CV to client. The match list can be saved and refreshed at the touch of a button, ensuring real-time results. Mail CentreQ: Can I send emails from within CVPlus Visual? A: You can send emails, letters and faxes from within the application. CVPlus Visual also offers you an SMS text messaging capability. Every email sent is recorded as a permanent, time and date stamped history note. You will also find all emails logged in the sent folder of MS Outlook. Q: Do you provide any standard letters or reports? A: CVPlus Visual comes fully loaded with over 30 standard email, letter and fax document templates, from information packs to interview confirmations, that can be dispatched at the touch of a button. Your systems administrator can add, edit and remove document templates as you require. History NotesQ: Can I make notes against client, job and applicant records? A: Certainly. You can make time and date stamped history notes against any record within the database. These history notes provide a permanent record of recruitment activities. What's more, CVPlus Visual automatically generates a history note every time a significant recruitment activity is performed, such as sending a CV to a client by email. History notes even retain copies of any documents attached to communications sent. WorkflowQ: Can I record interview details, along with summaries, comments and action points in CVPlus Visual? A: Our recruitment software offers you ample facilities to record interview and activity notes, schedule next actions and save documents to the appropriate client, job and applicant records. Q: Can I send standard interview confirmations from within the application? A: You can send any number of standard documents by email, letter and fax from within CVPlus Visual. The software also has an SMS text message capability. Q: Can standard Terms and Conditions for each client to be archived within the application? A: Yes, you can archive any number of important documents related to your clients, jobs and applicants in CVPlus Visual. Q: How easy is it for me to book interview appointments using CVPlus Visual? A: Using the CVsSent/Interviews facility you can easily book interviews, send confirmations by email, post, fax and SMS text message, record offers and make placements. This advanced all-in-one screen design gives you an excellent desktop planner for ongoing recruitment activities. CVPlus Visual allows you to track work flow effortlessly and view progress from any relevant records and through the use of history notes. DiaryQ: What provision does your software make for booking appointments and activity management? A: CVPlus Visual comes equipped with a Diary facility that allows you to plan your workday, schedule sales activities, and arrange interviews. The Diary allows you to review scheduled tasks by day, week, month or defined date range. You can schedule in new tasks assigned to specific client, job and applicant records and add notes to your Diary entries. CVPlus Visual will even remind you of forthcoming events and appointments with a Diary alert. Security & data protectionQ: How secure will my data be using CVPlus Visual? A: The database itself is protected using a password system, but every additional layer of security (secure server and network, VPN, etc.) will ultimately make your data that much more secure. Q: How does your recruitment software comply with the Data Protection Act? A: Swiftpro CVPlus Visual is a password protected database that further limits access and command protocols only to your company's administrator or systems manager. Data held on the system should be regularly back-up as per Swiftpro guidelines. The software has facilities whereby client, applicant and job data can be regularly screened, modified and deleted by authorised personnel. Client and Applicant checks are automatically enforced by the software to ensure that relevant documents such as right to work visas have been checked, verified and copies saved to the corresponding records, for example. In all respects our software adheres to the 8 guiding principles of the 1998 Data Protection Act. Web provisionQ: Can I post job advertisements to the Web from within the application? A: Using Swiftpro Jobnet you can advertise job requirements directly from CVPlus Visual onto our fully functional job board. Q: Can you tell me more about Swiftpro Jobnet? A: Jobnet online recruitment software seamlessly integrates with CVPlus Visual, creating a fully functional job board that is rich in features, quick to install and easy to administer. Jobnet key features & benefits
Management reportingQ: Can your recruitment software produce management reports? A: CVPlus Visual offers you a comprehensive management reporting capability e enabling you to review activity and results at division, desk and consultant level. This helps ensure the effective control of day to day activities, and assist in long term strategic planning. Reports can be exported to MS Excel and PDF. AdministrationQ: Can client, job and applicant data fields be customised? A: Yes. CVPlus Visual incorporates a customisation tool that allows your administrator to customise a wide range of fields and facilities within the application. Q: Can I make systems wide changes to CVPlus Visual? A: Only your company's appointed administrator can perform system wide customisations, add new users and set user permissions. Individual users have limited ability to change the look and feel of their personal displays. Your administrator can add, delete and modify data fields, drop down menus, document templates and search criteria. They are also responsible for running backups and deletion routines. BackupsQ: What provisions are there to backup my data? A: Swiftpro strongly urges you to implement a regular backup procedure. This should be the responsibility of someone within your company, such as your administrator or your networking company. You simply need to back up the central DATA folder of CVPlus Visual to ensure that all data, records, CVs/resumes, licences and consultant details get backed up. Remote AccessQ: Will I be able to access my CVPlus Visual office database from remote locations? A: Remote access is usually achieved using the Microsoft Terminal Server solution. The Terminal Server acts as a normal login server for Internet users, and will allow you to log into your office network as if you were in the office. From there, you follow usual security protocols to access your CV Database. PLEASE NOTE: This remote login procedure depends on the Terminal Server, as well as the remote user, having a broadband connection (512kb or faster) directly to the Internet. Q: If I update the office database in London , for example, will the information be updated for our remote users and vice versa? A: Yes. When you access the CV Database as described above, you are essentially accessing the same data whether you are located in your London office or working in the field. The update is immediate. Technical specificationsQ: What are the minimum workstation requirements for CVPlus Visual to run? A: The following is the recommended baseline for CVPlus Visual:
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